Refund policy

REFUND POLICY

At Lamaretto Golf, we want you to be confident in your purchase. This Refund Policy explains how returns, refunds and exchanges are handled.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, defective or different from what you ordered, please contact us as soon as reasonably possible at [EMAIL ADDRESS].

Please include your order number, a description of the issue and, where appropriate, photographs showing the problem.

We may request that the product be returned to us so that we can inspect and assess it.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

Where we confirm that a returned product has a fault covered by the Australian Consumer Law, we will reimburse reasonable return shipping costs where required by law.

CHANGE OF MIND

We are not required to provide a refund or exchange if you simply change your mind, order the wrong product, find the product cheaper elsewhere or decide you no longer want the product.

However, Lamaretto Golf may accept change-of-mind returns within 7 days of delivery provided that:

• the product is unused and in its original condition;
• the product has not been fitted, modified, damaged or marked;
• all original packaging, accessories and documentation are included; and
• proof of purchase is provided.

Change-of-mind returns must be approved by us before being sent back.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are not refundable unless required by law.

We recommend using a tracked shipping service, as Lamaretto Golf is not responsible for change-of-mind returns lost or damaged in transit.

PUTTERS

Putters returned under our change-of-mind policy must not have been used on a golf course, practice green or otherwise used beyond what would reasonably be required to inspect the product.

Any protective packaging or coverings should remain intact where possible.

HEADCOVERS AND ACCESSORIES

Headcovers and other accessories must be returned unused, unmarked and in their original condition and packaging to qualify for a change-of-mind return.

CUSTOM OR PERSONALISED PRODUCTS

Unless required by the Australian Consumer Law, we do not accept change-of-mind returns for products that have been customised, personalised, engraved or specifically manufactured to a customer's requirements.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT

For returns or refund enquiries, please contact:

Lamaretto Golf
Email: info@lamarettogolf.com
Australia